Activity: 01.05 - Review And Close Event
This activity ensures that all the significant events have been handled properly and the handover between Event Management process and other processes are taken care as designed, before closure.
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Description

Once the responses on events have been executed, the solution provided should be reviewed and tested to ensure the event is correctly addressed. If results are satisfactory, the Event Manager must close the event. In cases where events have initiated an incident, problem and/or change, the review action should not duplicate any reviews that have been done as part of those processes. The Event Manager, however, must ensure that the handover between the Event Management process and other processes was as per design and that the expected action did indeed take place. These events should be formally closed with a link to the appropriate record from the other process.